I recently purchased two tickets for the David Bowie exhibit (David Bowie Is) at Chicago's Museum of Contemporary Art (MCA) . The exhibit looks brilliant - a retrospective of his career including costumes, artwork, photography, etc. And it's been getting rave reviews from folks like Rolling Stone and UK's Guardian. I've been a fan of Bowie since I was a kid - we even named our black lab after him! However, purchasing tickets for the exhibit via the MCA's website was not great. Interruptions in the purchase flow made the process confusing and time-consuming . I selected the October 24 date at 6pm, two tickets and clicked Purchase (fairly easy). Now, I'm a new user to the MCA site so I had to create an account. This interrupted the process and it wasn't totally clear why it was necessary. I did it anyway, expecting to come back to the next step in the process, the cart. Instead, I came back to the earlier page to (again!) select the date, time and quan
the user experience of digital music