Monday, October 20, 2014

Purchasing tickets for the David Bowie exhibit

I recently purchased two tickets for the David Bowie exhibit (David Bowie Is) at Chicago's Museum of Contemporary Art (MCA). The exhibit looks brilliant - a retrospective of his career including costumes, artwork, photography, etc. And it's been getting rave reviews from folks like Rolling Stone and UK's Guardian. I've been a fan of Bowie since I was a kid - we even named our black lab after him!

However, purchasing tickets for the exhibit via the MCA's website was not great. Interruptions in the purchase flow made the process confusing and time-consuming.

I selected the October 24 date at 6pm, two tickets and clicked Purchase (fairly easy). Now, I'm a new user to the MCA site so I had to create an account. This interrupted the process and it wasn't totally clear why it was necessary.

I did it anyway, expecting to come back to the next step in the process, the cart. Instead, I came back to the earlier page to (again!) select the date, time and quantity. Although I remembered what I originally selected, how very frustrating and annoying for myself and other users to recreate their work.

And after selecting the tickets again, my next step was the cart. But it turned out that I didn't have to reselect the tickets after all - in the cart, I found not two but FOUR tickets. Obviously, my selection was duplicated and I had to then delete two of them, etc.

I can't wait for the exhibit but I hope users don't face the same issues with the user experience I did.

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