Skip to main content

Purchasing tickets for the David Bowie exhibit

I recently purchased two tickets for the David Bowie exhibit (David Bowie Is) at Chicago's Museum of Contemporary Art (MCA). The exhibit looks brilliant - a retrospective of his career including costumes, artwork, photography, etc. And it's been getting rave reviews from folks like Rolling Stone and UK's Guardian. I've been a fan of Bowie since I was a kid - we even named our black lab after him!

However, purchasing tickets for the exhibit via the MCA's website was not great. Interruptions in the purchase flow made the process confusing and time-consuming.

I selected the October 24 date at 6pm, two tickets and clicked Purchase (fairly easy). Now, I'm a new user to the MCA site so I had to create an account. This interrupted the process and it wasn't totally clear why it was necessary.

I did it anyway, expecting to come back to the next step in the process, the cart. Instead, I came back to the earlier page to (again!) select the date, time and quantity. Although I remembered what I originally selected, how very frustrating and annoying for myself and other users to recreate their work.

And after selecting the tickets again, my next step was the cart. But it turned out that I didn't have to reselect the tickets after all - in the cart, I found not two but FOUR tickets. Obviously, my selection was duplicated and I had to then delete two of them, etc.

I can't wait for the exhibit but I hope users don't face the same issues with the user experience I did.

Comments

Popular posts from this blog

Buying gear on Reverb

A couple of weeks ago, I wanted to buy an inexpensive stand for my acoustic guitar. I was already familiar with Reverb , which is  an online  marketplace  to buy and sell music gear. Without knowing much at all about guitar stands, I did a search, landed on their site, and within several minutes I was able to research and purchase a new stand. From the helpful information about different stands to the last step of the checkout process, the user experience was great .  After Googling 'guitar stand Reverb', one of the first results was a super helpful article on Reverb titled, 'The 6 Best Guitar Stands for Every Budget'. It listed all with all of the comparative specs I needed right on the page (saved me from having to look at each stand's page). Knowing my budget was small, I selected the On-Stage XCG4 Classic Guitar Stand. The price was right, the design was simple, and reviews were good. There's only one I caught that could be improved - when I curiously tr

This Is My Jam - a well-designed, responsive web application

This Is My Jam is a music app that lets users share one song at a time with others. If there’s a song that you absolutely love right now and want to the world to know about it (which I often do), you can select the song, post it to your page and tell the world ‘this is my jam!’. Not only is the app’s value unique but the user experience is good, specifically when it comes to choosing a new jam.  First of all, the app is responsive, slightly changing the layout of screens according to users’ device sizes. This is important because it delivers a consistent experience from web to mobile (without having to learn or download a separate native app) while the folks at This Is My Jam only have to maintain one web experience that adapts to users’ devices (that is, they don’t have to manage a web AND native mobile experience and all it entails).  And this isn’t just some responsive web site where the content shifts around - this is a web application, folks, and it’s not easy to do. W

Quickly finding music with Spotify

I don't make many predictions but I really think that Spotify will change music. Developed by a group of folks from Sweden, it is a P2P streaming music application with a library of some 6 million songs that you can listen to whenever you have the app running (desktop or mobile). With minimal advertising in the free version, think of it as Hulu for music. Later this year, it will be availble to users in the US (licensing issues) including an iPhone app which could really affect the whole notion of paying for music downloads. Why is it so good? Well, you can listen to whatever you want, create playlists and even cache songs to listen to while you're not connected, but most importantly, the UI is clean and easy to use making the user experience great. Spotify has a good visual layout; screen density is low and navigation is inituitive and flexible helping users find music quickly . On the left side, for example, the Search box, recently saved searches and the album cover l