Monday, January 12, 2009

Watching music videos with Comcast On-Demand

Comcast provides bonus music video content and concert footage through their 'On-Demand' channel but the 'Music' section is difficult to navigate and lacks flexibility.

From the 'Music' link, there are 20 options including 'All Videos A-L' and 'MTV2' with all sorts of submenus but, without a breadcrumb, navigation is unclear. Once I found a video I liked (by Interpol), I couldn't remember how I found it.

After a video was done playing, I was immediately brought back to the previous menu but at the beginning of the alphabetical video list. I expected to be brought back to my previous location in the list to watch more videos by the same artist. I also wanted to be able to select multiple videos rather than selecting only one a time. This inflexibility causes frustration; breadcrumbs and multiple selection would make 'On-Demand' a better music user experience.

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