Skip to main content

Bandcamp's login link is in the wrong place

When an application is intuitive, it typically has features that are simple to understand. The user doesn't 'have to think' when performing an action, completing work or navigating here to there. Things are located and work as users expect - and this is based on their mental model that develops by way of experience with similar applications.

Bandcamp is a great site for artists and users. As I've written about here, it does a lot of things well including a great checkout process for users to purchase merch.

However, I recently found the login link hard to find. When I did a Google search for 'Bandcamp La Luz', I linked directly to the band's Bandcamp page and was able to add their latest album to my cart.  I then wanted to login to the site to see what albums I had purchased recently but I couldn't find the login link. I expected it (based on experience with other sites) to be located top right of the page and was surprised when I scrolled and found it at the very bottom near several unrelated footer links. Meanwhile, in another browser tab, I did a Google search for just 'Bandcamp', navigated to the Bandcamp home, and the login link was located top right, where I expected. Why is it located one place here and another place there?

The login link should always be consistently located top right. It's just where users expect it to be. By leveraging users' mental modal, you create an application that's intuitive, where users don't have to think about where things are or how things work.

Comments

Popular posts from this blog

Google Doodle tribute to Les Paul

In honor of (what would have been) Les Paul's 96th birthday, today's Google Doodle is an interactive, recordable, electric guitar. Paul, after whom the Gibson Les Paul guitar is named, was one of the first electric guitars and he designed one of the first solid body electric models. He is also one of the few artists with a stand-along exhibit at the Rock and Roll Hall of Fame . The Google Doodle, found at google.com , is typically an illustration created for one day to (among other things) celebrate a holiday or the birthday of someone famous. You simply hover over the strings to strum and create a song. A record button lets you save your song and send it to someone and you can even play back your own song while playing over it (like the overdubbing Paul made famous in the '40s). Click on the Doodle? Well, that will show you search results for Les Paul. Several music fans have recorded their own songs today including this one - 'Hey Jude' by The Beatles. Easy to u

A site map for a music application

For the past several months, I've been working with the CHIRP Radio volunteer tech team to design a mobile solution that allows station DJs to plan out their weekly shows. At a high level, a DJ should be able to browse and select songs from a massive music library, and add them to one or more playlists, which can be used for their shows. The app also has functionality like the ability to read album reviews, view recent activity by DJs in the app, and review a DJ's profile. A site map is an important artifact when designing any application or website. It shows how the overall navigation should be structured, can be used with end users to validate the taxonomy, and is helpful for developers as a companion to wireframes or mockups. Below is a site map I recently created for the project. The highest level navigation options are lighter in color, while as the user navigates deeper, darker colors are used to represent those options. The coloring isn't necessarily a known

Setting a price alert on Stubhub

A few weeks ago, my wife and I really wanted to see Alvvays and Frankie Rose at Metro in Chicago. But the show sold out and I was left to look for tickets second-hand. I've used Stubhub before to purchase concert tickets but up until now, hadn't tried their Price Alert feature which lets you set a ticket price max and be notified when the price goes below it. The user experience from beginning to end was really good. The feature is easy to find and provides very mobile-friendly controls to create the alert. The Price Alert tab was prominent on the event details screen - very easy to find. Note: today (1/5/18), Stubhub has removed those tabs and you have to tap an Info button top right of the viewport to look for the same feature. It's a still a good UX once you get there but it's an additional step. The Price Alert feature is intuitive and uses tappable numbers to let me pick the quantity of tickets (not a clunky dropdown menu or less efficient plus/minus p